The key trends to which AEC/FM and plant/process technologists should direct this year's management attention and technology budget can be grouped into three clusters: Infrastructure Realignment; Application Integration; and Security Enhancement.

Infrastructure Realignment
> Voice over Internet Protocol (VOIP)
> Wireless networking
> Web services
> Outsourcing

Application Integration
> Building information modeling (BIM)
> Professional services automation (PSA)
> Collaboration
> Knowledge management (KM)

Security Enhancement
> Business continuity planning
> e-signatures
> Identity management
> Digital rights management (DRM)

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