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LaiserinLetterLetters

An occasional sampling of reader electron-mail, or "keep those waves and particles pouring in, folks!".

In response to "Stupid Modem Tricks", a reader (name withheld by request) responds: "At (employer name withheld), we like to joke that the first response to all IT issues (software, hardware, or network related) is always: "user issue." Granted there are lots of stupid users, but it can't always be, and they rarely allow for the possibility that the problem could be on THEIR end. Sounds like IT organizations are the same everywhere!"

Any IT managers care to defend the opposite position? Any "stupid users" care to chime in? Or is this just an example of over-zealous "user profiling"?

Another "name withheld by request" reader writes: The article, Laiserin's Lemma-Hey Buddy, Can You Spare Some Change? struck a chord. You may have encountered this before, but here I've noticed that e-policy is mightily influenced by the firm's counsel, and not always in what may be thought of as a constructive direction. Rather, it's slanted heavily toward a defensive posture, sometimes at the expense of productivity. I suspect this firm may not be the only one facing this issue and some discourse on it may be helpful."

Can a firm's email and other communication policies be too locked-down? When does the lost productivity of bounced email attachments begin to outweigh the cost avoidance afforded by over-zealous virus/intrusion detection?

Well, enough about YOU; now what do you think about ME?

Rachael Dalton-Taggart, President of Strategic Reach PR, writes: "Great newsletter by the way. Love it."

Deborah Parker Wong, Account Executive with the MediaLink Group, writes: "Lovely, Jerry, quite lovely."

George T. Manos, of Bower Lewis Thrower Architects, writes: "You've finally done it! Congratulations on what promises to be a great resource for informed and progressive architects and A/E firms... I read the articles in this edition with great interest... admiring your intellect and broad knowledge of the subject matter."



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